Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry
Format: | Masters Bachelors |
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Terbitan: |
Fakultas Ekonomi dan Bisnis Universitas Indonesia
, 2013
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Subjects: | |
Online Access: |
http://lib.ui.ac.id/file?file=digital/2015-12/20417418-T43475-M Farid Nuranshory.pdf |
Internet
http://lib.ui.ac.id/file?file=digital/2015-12/20417418-T43475-M Farid Nuranshory.pdfLokasi
Koleksi | Repository Skripsi (open) Universitas Indonesia |
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Gedung | Perpustakaan Universitas Indonesia |
Institusi | Universitas Indonesia |
Kota | KOTA DEPOK |
Provinsi | JAWA BARAT |
Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |