Perancangan Model Evaluasi Kualitas Layanan Informasi Publik: Studi Kasus Dinas Komunikasi, Informatika, dan Kehumasan Provinsi DKI Jakarta = Designing Evaluation Model of Public Information Services Quality: A Case Study of Communications, Informatics, and Public Relations Offices of DKI Jakarta Government - Gde Made Panji Diarsa, author (2015)