Pengembangan strategi implementasi service level management dengan kerangka kerja ITIL v3 dan Cobit 4.1: Studi kasus Jardiknas = Development of service level management Implementation strategy using ITIL v3 and CobiT 4.1 Frameworks: Case study of Jardiknas - Wien Roa Irawan, author (Fakultas Ilmu Komputer Universitas Indonesia, 2014)