Analisis perbandingan penyusunan indikator kinerja utama bidang teknologi informasi berdasarkan kriteria penilaian kinerja unggul dan berdasarkan IT balanced scorecard : studi kasus divisi TI PT Perusahaan Gas Negara Tbk = Comparative analysis of forming key performance indicator for information technology division based on kriteria penilaian kinerja unggul and it balanced scorecard case study IT division PT Perusahaan Gas Negara Tbk (2014)