Desain kualitas pelayanan instalasi gawat darurat (IGD) RSUP Sanglah Denpasar dengan metode servqual (service quality)-QFD (quality function deployment) = Design of service quality in emergency departement of sanglah hospital using servqual service quality (QDF) quality function deployment methode / Ni Made Ayu Lestari - Ni Made Ayu Lestari, author (2014)