Lihat Juga

• Analisis pengaruh e-Customer Relationship Management terhadap e-Loyalty melalui e-Satisfaction sebagai variabel perantara pada maskapai penerbangan low cost carrier : studi pada pelanggan maskapai AirAsia = The influence of e-Customer Relationship Management towards e-Loyalty through e-Satisfaction as mediating variable on low cost airlines : study on AirAsia's customers
  Terbitan: (2013)
• Analisis pengaruh <i> customer relationship management</i> terhadap loyalitas pelanggan Tivoli Club House Sidoarjo dengan kepuasan pelanggan sebagai variabel perantara
  oleh: RYAN FELIX, et al.
  Terbitan: (2016)
• Analisis pengaruh electronic customer relationship management (e crm ) dengan e satisfaction sebagai variabel perantara terhadap e loyalty (studi pada campaign plus friend kakaotalk) = The influence analysis of electronic customer relationship management e crm through e satisfaction as mediating variable towards e loyalty study on kakaotalk plus friend campaign / Ramadhanu Dwi Nugraha
  Terbitan: (2014)
• Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon / Yulina Lestari
  oleh: Yulina Lestari, author
  Terbitan: (2014)
• Analisis pengaruh kepuasan dan kepercayaan e-customer terhadap loyalitas e-Customer pada pelanggan e-commerce di Jabodetabek = Influence analysis of satisfaction and trust toward e-Customer loyalty to e-commerce customer in greater Jakarta
  Terbitan: (2013)