Analisis dimensi crm dan metode anp pada industri penunjang migas di indonesia dalam rangka menekan keluhan pelanggan = Crm dimensional analysis and anp method for oil and gas industry sub contractor in indonesia in the context of reducing customer complaints / Doddy Prasetyo Nugroho - Doddy Prasetyo Nugroho, author (Fakultas Teknik Universitas Indonesia, 2014)