Analisis dampak pemasaran relasional terhadap loyalitas pelanggan dalam perspektif nasabah: studi kasus Bank Mandiri Cabang Bintaro Jaya = Analysis the impact of relationship marketing on customer loyalty in customer perspective: case study Bank Mandiri Bintaro Jaya branch - Bayu Auguste Bartholdi, author (Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012)