Pengukuran tingkat kapabilitas dan perbaikan manajemen layanan tata kelola teknologi informasi berdasarkan cobit 5 dan ITIL V3 2011 : studi kasus Pusdatin Kementerian Perdagangan = Assessment of capability levels and improvement of service management information technology governance based on cobit 5 and ITIL V3 2011 : case study Pusdatin Ministrsy of Trade - Arie Kusumawati, author (Fakultas Ilmu Komputer Universitas Indonesia, 2013)