Studi komparatif kepuasan pelanggan terhadap convenience store : studi kasus : 7-Eleven Kelapa Gading, Lawson Galur, dan Circle-K Rawamangun = Comparative study on customer satisfaction of convenience store : case study : 7-Eleven Kelapa Gading, Lawson Galur, and Circle-K Rawamangun / Jordan Indratama - Jordan Indratama, author (Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013)