(2013). Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy. Fakultas Ekonomi dan Bisnis Universitas Indonesia.
Chicago Style CitationPengaruh Service Failure Severity Service Recovery Justice Dan Perceived Switching Costs Terhadap Customer Loyalty Studi Kasus PT. Telkom Speedy = The Relationship of Service Failure Severity Service Recovery Justice and Perceived Switching Costs With Customer Loyalty Case Study PT. Telkom Speedy. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013.
MLA CitationPengaruh Service Failure Severity Service Recovery Justice Dan Perceived Switching Costs Terhadap Customer Loyalty Studi Kasus PT. Telkom Speedy = The Relationship of Service Failure Severity Service Recovery Justice and Perceived Switching Costs With Customer Loyalty Case Study PT. Telkom Speedy. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013.