(2013). Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice studi kasus pada service recovery pelanggan trac astra rent a car = The analysis of service recovery strategy that affect satisfaction recovery via perceptions of justice dimensions case study in service recovery to customer trac astra rent a car rental jakarta branch. Fakultas Ekonomi dan Bisnis Universitas Indonesia.

Analisis Pengaruh Service Recovery Strategy Terhadap Satisfaction Recovery Melalui Perceptions of Justice Studi Kasus Pada Service Recovery Pelanggan Trac Astra Rent a Car = The Analysis of Service Recovery Strategy That Affect Satisfaction Recovery Via Perceptions of Justice Dimensions Case Study in Service Recovery to Customer Trac Astra Rent a Car Rental Jakarta Branch. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013.

Analisis Pengaruh Service Recovery Strategy Terhadap Satisfaction Recovery Melalui Perceptions of Justice Studi Kasus Pada Service Recovery Pelanggan Trac Astra Rent a Car = The Analysis of Service Recovery Strategy That Affect Satisfaction Recovery Via Perceptions of Justice Dimensions Case Study in Service Recovery to Customer Trac Astra Rent a Car Rental Jakarta Branch. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013.