Analisis kualitas sumber daya insani dan pengaruhnya terhadap mutu pelayanan pada bank syariah (Studi kasus: kantor cabang Bank Syariah Mandiri Di Jakarta Selatan) = The analysis of quality of human resources (sumber daya insani) and its impact on sharia banking service quality (case study: Bank Syariah Mandiri Branch Office, South Jakarta) - Darma Dewi, author (2009)