Dibyo Puruso, a. (2011). Analisi kualitas pelayanan direktorat teknologi informasi direktorat jenderal hak kekayaan intelektual dengan pendekatan service quality = Analysis of service quality of directorate information technology directorate general of intellectual property & rights service quality approach. Universitas Indonesia.
Chicago Style CitationDibyo Puruso, author. Analisi Kualitas Pelayanan Direktorat Teknologi Informasi Direktorat Jenderal Hak Kekayaan Intelektual Dengan Pendekatan Service Quality = Analysis of Service Quality of Directorate Information Technology Directorate General of Intellectual Property & Rights Service Quality Approach. Universitas Indonesia, 2011.
MLA CitationDibyo Puruso, author. Analisi Kualitas Pelayanan Direktorat Teknologi Informasi Direktorat Jenderal Hak Kekayaan Intelektual Dengan Pendekatan Service Quality = Analysis of Service Quality of Directorate Information Technology Directorate General of Intellectual Property & Rights Service Quality Approach. Universitas Indonesia, 2011.