Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth - Yoseph Sandhi Wicaksono, author (Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012)