Andri Sena Putra Herlambang, a. (2013). Analisis kepuasan dan rancangan perbaikan terhadap kualitas pelayanan klaim asuransi eletronik = Analysis of satisfaction and improvement design of service quality in electronic insurance claim / Andri Sena Putra Herlambang. Fakultas Teknik Universitas Indonesia.
Chicago Style CitationAndri Sena Putra Herlambang, author. Analisis Kepuasan Dan Rancangan Perbaikan Terhadap Kualitas Pelayanan Klaim Asuransi Eletronik = Analysis of Satisfaction and Improvement Design of Service Quality in Electronic Insurance Claim / Andri Sena Putra Herlambang. Fakultas Teknik Universitas Indonesia, 2013.
MLA CitationAndri Sena Putra Herlambang, author. Analisis Kepuasan Dan Rancangan Perbaikan Terhadap Kualitas Pelayanan Klaim Asuransi Eletronik = Analysis of Satisfaction and Improvement Design of Service Quality in Electronic Insurance Claim / Andri Sena Putra Herlambang. Fakultas Teknik Universitas Indonesia, 2013.