Deny Nursyahdi, a. (2012). Analisis Service Experience Design dan pengaruhnya terhadap Customer Satisfaction: Studi kasus dan penerapannya di XL Axiata = Analysis of Service Experience Design and its impact on Customer Satisfaction : case studies and application in XL Axiata / Deny Nursyahdi. Fakultas Ekonomi dan Bisnis Universitas Indonesia.
Chicago Style CitationDeny Nursyahdi, author. Analisis Service Experience Design Dan Pengaruhnya Terhadap Customer Satisfaction: Studi Kasus Dan Penerapannya Di XL Axiata = Analysis of Service Experience Design and Its Impact On Customer Satisfaction : Case Studies and Application in XL Axiata / Deny Nursyahdi. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012.
MLA CitationDeny Nursyahdi, author. Analisis Service Experience Design Dan Pengaruhnya Terhadap Customer Satisfaction: Studi Kasus Dan Penerapannya Di XL Axiata = Analysis of Service Experience Design and Its Impact On Customer Satisfaction : Case Studies and Application in XL Axiata / Deny Nursyahdi. Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012.