Pengaruh Pemaparan Hasil Survei Terhadap Peningkatan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Umum Daerah Cengkareng Tahun 2009 = The Influence of the Surveys Result Presentation to Increasing Patient Satisfying in the Emergency Room at Public Hospital of Cengkareng in the year of 2009 - Novendra, author (Universitas Indonesia, 2010)