Model evaluasi kinerja agen pelumas menggunakan pendekatan balanced scorecard (bsc), analytic hierarchy process (ahp) dan decision making-trial evaluation laboratory (dematel) (study kasus pertamina pelumas) = Performance evaluation model for lubricants agent using the balanced scorecard (bsc) approach, analytic hierarchy process (ahp) and decision-making trial evaluation laboratory (dematel) - (pertamina lubricants case study) - Arief Hariyanto, author (Fakultas Teknik Universitas Indonesia, 2011)