Implementasi standar mutu pelayanan masyarakat oleh Polisi RW Polsek Kelapa Gading dalam rangka mewujudkan Kamtibmas: studi penerapan ISO 9001-2008 Standar Mutu Pelayanan di RW 012 Kel. Pegangsaan Dua Kec. Kelapa Gading = The implementation of public services quality standard by the neighborhood police at the Kelapa Gading police sector to achieve public safety and order : case study on the implementation of ISO 9001 -2008 at RW 012 Kel. Pegangsaan Dua kec. Kelapa Gading - Raden Muhammad Jauhari, author (2011)