Hubungan kualitas pelayanan program aplikasi pertukaran data elektronik dengan kepuasan penguasaha di tempat penimbunan berikat pada kantor pelayanan dan pengawasan bea dan cukai tipe AI Jakarta = The relation between the quality of services program and user satisfaction of The bonded zone electronic data services project at indonesian customs office jakarta - Andi Prabawa, author (Universitas Indonesia, 2010)