Analisis kualitas pelayanan terhadap loyalitas konsumen pada bisnis Fast Food Ayam Goreng di Indonesia: studi kasus Kentucky Fried Chicken dan Texas Fried Chicken = Analysis of service quality against customer loyalty on Indonesian Fried Chicken Fast Food industry: case study Kentucky Fried Chicken and Texas Fried Chicken - Johannes Komarudin, author (Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009)