Yoko Setianto, a. (2007). Analisis kualitas pelayanan terhadap kepuasan pelanggan pada Direktorat Jendral Hak Kakayaan Intelektual Departemen Hukum dan HAM RI = Quality service analysis of customer satisfaction at Directorate General Intelectual Property Rights of Department of Justice and Human Rights.
Chicago Style CitationYoko Setianto, author. Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Direktorat Jendral Hak Kakayaan Intelektual Departemen Hukum Dan HAM RI = Quality Service Analysis of Customer Satisfaction At Directorate General Intelectual Property Rights of Department of Justice and Human Rights. 2007.
MLA CitationYoko Setianto, author. Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Direktorat Jendral Hak Kakayaan Intelektual Departemen Hukum Dan HAM RI = Quality Service Analysis of Customer Satisfaction At Directorate General Intelectual Property Rights of Department of Justice and Human Rights. 2007.