Analisis tingkat kepuasan kerja karyawan dan kepemimpinan manajer dalam upaya peningkatan mutu layanan organisasi: studi kasus pada PT Daifuku Indonesia = Analysis of job satisfaction of the employees and the leaderships of managers in accordance with the increasing of the service quality of an organization (a case study in PT. Daifuku Indonesia) - Marwanto Prasetyo Soekidi, author (2007)