Evaluation of Online-Based Ride-Hailing Services Using Service Quality (Servqual) Method, Refined Kano Model, Importance Performance Analysis (IPA), and Quality Function Deployment (QFD): A Case Study of Grab Bike Indonesia
| Main Authors: | Caesaron, Dino, Makapedua, Jessie, Lukodono, Rio Prasetyo |
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| Format: | Article info application/pdf Journal |
| Bahasa: | eng |
| Terbitan: |
Bina Nusantara University
, 2021
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| Subjects: | |
| Online Access: |
https://journal.binus.ac.id/index.php/comtech/article/view/6790 https://journal.binus.ac.id/index.php/comtech/article/view/6790/4331 |
Internet
https://journal.binus.ac.id/index.php/comtech/article/view/6790https://journal.binus.ac.id/index.php/comtech/article/view/6790/4331
Lokasi
| Koleksi | ComTech: Computer, Mathematics and Engineering Applications |
|---|---|
| Gedung | Binus University Library and Knowledge Center |
| Institusi | Universitas Bina Nusantara |
| Kota | JAKARTA BARAT |
| Provinsi | DKI JAKARTA |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |