THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA
| Main Authors: | Andreani, Fransisca; Faculty of Economics, Petra Christian University, Surabaya, Sumargo, Yesslyn; Faculty of Economics, Petra Christian University, Surabaya, Lie, Chen; Faculty of Economics, Petra Christian University, Surabaya |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Institute of Research and Community Outreach - Petra Christian University
, 2013
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| Subjects: | |
| Online Access: |
http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18558 http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18558/18337 |
Internet
http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18558http://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18558/18337
Lokasi
| Koleksi | Jurnal Manajemen dan Kewirausahaan |
|---|---|
| Gedung | Perpustakaan Universitas Kristen Petra Surabaya |
| Institusi | Universitas Kristen Petra Surabaya |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |