Rangkuti, F. (2002). MEASURING costumer satisfaction: gaining costumer relationship strategy: Teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN-JP. Gramedia Pustaka Utama.
Chicago Style CitationRangkuti, Freddy. MEASURING Costumer Satisfaction: Gaining Costumer Relationship Strategy: Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN-JP. Gramedia Pustaka Utama, 2002.
MLA CitationRangkuti, Freddy. MEASURING Costumer Satisfaction: Gaining Costumer Relationship Strategy: Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN-JP. Gramedia Pustaka Utama, 2002.
Warning: These citations may not always be 100% accurate.