PENGARUH SERVICE ENCOUNTER TERHADAP KEPUASAN TAMU DI HARRIS RESORT WATERFRONT BATAM:Survey Pada Tamu Individu Mancanegara yang Menginap di HARRIS Resort Waterfront Batam
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http://repository.upi.edu/21074/3/S_MPP_1103666_Table_of_Content.pdf
http://repository.upi.edu/21074/4/S_MPP_1103666_Chapter1.pdf
http://repository.upi.edu/21074/5/S_MPP_1103666_Chapter2.pdf
http://repository.upi.edu/21074/6/S_MPP_1103666_Chapter3.pdf
http://repository.upi.edu/21074/7/S_MPP_1103666_Chapter4.pdf
http://repository.upi.edu/21074/8/S_MPP_1103666_Chapter5.pdf
http://repository.upi.edu/21074/9/S_MPP_1103666_Bibliography.pdf
http://repository.upi.edu/21074/10/S_MPP_1103666_Appendix1.pdf
http://repository.upi.edu/21074/11/S_MPP_1103666_Appendix2.pdf
http://repository.upi.edu/21074/12/S_MPP_1103666_Appendix3.pdf
http://repository.upi.edu/21074/13/S_MPP_1103666_Appendix4.pdf
http://repository.upi.edu/21074/14/S_MPP_1103666_Appendix5.pdf
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