Analisis Pengaruh Service Quality, Personal Selling dan Complain Handling Melalui Satisfaction Serta Trust terhadap Customer Retention (Survei Nasabah Tabungan Bank Harda Internasional Cabang Pontianak)
| Main Authors: | Lay, Nico Yudhinata, Listiana, Erna, Heriyadi, Heriyadi |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Fakultas Ekonomi dan Bisnis, UNTAN
, 2018
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| Subjects: | |
| Online Access: |
http://jurnal.untan.ac.id/index.php/JJ/article/view/25694 http://jurnal.untan.ac.id/index.php/JJ/article/view/25694/pdf |
Internet
http://jurnal.untan.ac.id/index.php/JJ/article/view/25694http://jurnal.untan.ac.id/index.php/JJ/article/view/25694/pdf
Lokasi
| Koleksi | Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) |
|---|---|
| Gedung | Perpustakaan Universitas Tanjungpura |
| Institusi | Universitas Tanjungpura |
| Kota | PONTIANAK |
| Provinsi | KALIMANTAN BARAT |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |