Evaluating customer satisfaction and service quality using servqual model in the Courier Service Delivery (CSD) provider (Pilot study: Surabaya city, Indonesia)
| Main Authors: | Rosyid, H Al; Department of Electrical Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, Setijadi, E; Department of Electrical Engineering, Institut Teknologi Sepuluh Nopember, Surabaya, Nugroho, S M S; Department of Computer Engineering, Institut Teknologi Sepuluh Nopember, Surabaya |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
Institut Teknologi Sepuluh Nopember
, 2018
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| Online Access: |
http://iptek.its.ac.id/index.php/jps/article/view/3698 http://iptek.its.ac.id/index.php/jps/article/view/3698/2868 |
Internet
http://iptek.its.ac.id/index.php/jps/article/view/3698http://iptek.its.ac.id/index.php/jps/article/view/3698/2868
Lokasi
| Koleksi | IPTEK Journal of Proceedings Series |
|---|---|
| Gedung | Perpustakaan Institut Teknologi Sepuluh November |
| Institusi | Institut Teknologi Sepuluh November |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |