(2017). Service management: Mewujudkan layanan prima (Edisi 3.). Yogyakarta: Penerbit Andi.
Chicago Style CitationService Management: Mewujudkan Layanan Prima. Edisi 3. Yogyakarta: Penerbit Andi, 2017.
MLA CitationService Management: Mewujudkan Layanan Prima. Edisi 3. Yogyakarta: Penerbit Andi, 2017.
Warning: These citations may not always be 100% accurate.