Michelli, J. A. (2011). Prescription for excellence: Leadership lessons for creating a world-class customer experience from UCLA health system. New York: McGraw Hill.
Chicago Style CitationMichelli, Joseph A. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience From UCLA Health System. New York: McGraw Hill, 2011.
MLA CitationMichelli, Joseph A. Prescription for Excellence: Leadership Lessons for Creating a World-class Customer Experience From UCLA Health System. New York: McGraw Hill, 2011.
Warning: These citations may not always be 100% accurate.