APA Citation

Crosby, P. B. (1984). Quality without tears: The art of Hassle-free management. New York.: McGraw-Hill Book Company.

Chicago Style Citation

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. New York.: McGraw-Hill Book Company, 1984.

MLA Citation

Crosby, Philip B. Quality Without Tears: The Art of Hassle-free Management. New York.: McGraw-Hill Book Company, 1984.

Warning: These citations may not always be 100% accurate.