APA Citation

Fandy Tjiptono, & Dwi Prabantini. (2008). Service management mewujudkan layanan prima. Jakarta: Andi.

Chicago Style Citation

Fandy Tjiptono, and Dwi Prabantini. Service Management Mewujudkan Layanan Prima. Jakarta: Andi, 2008.

MLA Citation

Fandy Tjiptono, and Dwi Prabantini. Service Management Mewujudkan Layanan Prima. Jakarta: Andi, 2008.

Warning: These citations may not always be 100% accurate.